Privacy policy

This Privacy Policy describes how woodpanelwalls.com (the "Site" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@woodpanelwalls.com.

Collection of personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information on what Personal Information we collect and why.

• Device information
  
  • Purpose of collection: to load the site accurately for you and to analyze site usage in order to optimize our site.
  • Collection source: collected automatically when you access our site using cookies, log files, web beacons, tags or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGY USED].
  • Personal information collected: web browser version, IP address, time zone, cookie information, which sites or products you visit, search terms and how you interact with the site [ADD OR SUBTRACT ANY OTHER PERSONAL INFORMATION COLLECTED].
• Ordering information
  
  • Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and where it matches the preferences you have shared with us, provide you with information or advertisements relating to our products or services.
  • Collection source: collected from you.
  • Personal information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER ACCEPTED PAYMENT TYPE]), e-mail address and telephone number.
• Customer support information
  
  • Purpose of collection :
  • Collection source :
  • Disclosure for commercial purposes :
  • Personal information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, MARKETING DATA/LISTS PURCHASED]

  • Purpose of collection: to provide customer support.

  • Collection source: collected from you

  • Disclosure for commercial purposes: [ADD ANY SUPPLIER USED TO PROVIDE CUSTOMER SUPPORT].

  • Personal information collected: [ADD ANY CHANGES TO THE ABOVE OR ADDITIONAL INFORMATION IF NECESSARY].

[INSERT NEXT SECTION IF AGE RESTRICTION REQUIRED].

Minors

The Site is not intended for use by persons under [INSERT AGE]. We do not intentionally collect personal information from children. If you are the parent or guardian and believe that your child has provided us with personal information, please contact us at the above address to request deletion.

Sharing personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights in any other way.
• [INSERT INFORMATION ON OTHER SERVICE PROVIDERS].

[INCLUDE THE FOLLOWING SECTION IF YOU USE REMARKETING OR TARGETED ADVERTISING].

Behavioral advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we think may be of interest to you. For example, we may

• [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• [INSERT IF YOU USE A THIRD-PARTY MARKETING APPLICATION THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (to which you may consent, depending on your location).
• [INSERT OTHER ADVERTISING SERVICES USED].

For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") education page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can unsubscribe from targeted advertising by :

[INCLUDE STARTING LINKS FOR THE SERVICES USED. COMMON LINKS INCLUDE :

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/enus/resources/policies/personalized-ads]

In addition, you can unsubscribe from some of these services by visiting the Digital Advertising Alliance's unsubscribe portal at https://optout.aboutads.info/.

Use of personal information

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.

[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN EUROPE OR IF YOU HAVE CUSTOMERS IN EUROPE].

Legal basis

In accordance with the General Data Protection Regulation ("GDPR"), if you reside in the European Economic Area ("EEA"), we process your personal information on the following legal bases:

[INCLUDE EVERYTHING THAT APPLIES TO YOUR BUSINESS].

Your consent ;

• The performance of the contract between you and the Site;
• Compliance with our legal obligations ;
• To protect your vital interests ;
• Carrying out a mission in the public interest ;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order via the Site, we will keep your personal information on file unless and until you request that we delete that information. For more information on your right to erasure, please see the "Your Rights" section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), where such decision-making has a legal effect on you or significantly affects you.

We [DO/NOT] engage in fully automated decision making with legal or otherwise significant effect using customer data.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a limited number of days.

Selling personal information

[INCLUDE THIS SECTION IF YOUR COMPANY IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND SELLS PERSONAL INFORMATION AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT].

Our site sells personal information, as defined by the California Consumer Privacy Act of 2018 ("CCPA").

[Insert:

• categories of information sold ;
• instructions on how to withdraw from the sale;
• if your company sells information on minors (under 16) and if you obtain positive authorization;
• if you offer a financial incentive to sell information, provide information about the nature of that incentive].

Your rights

Do not follow

Please note that, as there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.